Frequently Asked Questions
Everything you need to know about your Zebra Pen shopping experience.
What shipping options are available for my order?
We offer standard ground shipping, expedited 2-day, and overnight shipping options. Orders over $50 qualify for free standard shipping within the continental United States.
How can I track my shipment?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website.
What is your return policy for writing instruments?
We accept returns of unused, unopened products in their original packaging within 30 days of purchase. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
Do you offer refills for your premium pens?
Yes, we are committed to sustainability. We offer a wide range of ink and lead refills for our most popular series, including the Steel, Sarasa, and Z-Grip collections.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are Zebra Pen products covered by a warranty?
We stand by our quality. Zebra Pen products are guaranteed to be free from defects in workmanship and materials under normal use for the life of the product.